Lesson FAQ’s

Lesson FAQ
How quickly will my child learn to swim?

Each child is unique and many different factors determine how quickly the child will learn to swim, including the child’s developmental stage, any previous experience in and around the water, as well as the child’s ability to adjust to a new environment. Please be patient and do not expect your child to make equal progress during each lesson. It is normal for a child’s learning to resemble a series of spikes and plateaus. However, we believe that many small steps lead to great achievements, as well as lasting self-confidence. We also believe that every child can ultimately learn to swim with proper instruction and continual support. Please note that consistency over time is one of the keys to success in our program. We ask that you do your best to consistently bring your child to swim class.

What if my child is not feeling well?
If your child has a cold, but is eating well and acting as normal, you may bring him or her to class. Please do not bring a child who has a fever, is not eating, or shows signs of bacterial infection.
What if my child cries?
Let us start by saying that it is completely normal for a child to cry during the child’s first swim lesson(s). Consider the child’s perspective—he or she is in a strange environment in the care of an unfamiliar instructor. That said, we train our teachers to understand the nature of a child’s fear. The instructor will then work to gain the trust of the child, in part by acknowledging the child’s fear, and then help the child to conquer it. Often, a simple reassurance makes all the difference. As a parent, the best thing you can do for your child is to keep bringing your child to swim class. Continuing to do so sends the message to your child that you, as the child’s primary caregiver, approve and trust in this new activity, which in turn, helps your child to more quickly acclimate to the water and overcome his or her fear. Please consider that delaying or avoiding swim lessons may serve to reinforce either your child’s fear or his or her resolve to not participate, and create a situation that is more difficult to overcome. The next best thing is to praise them for their participation in class. We are going to tell them how brave they are and how proud of their efforts we are, but we are certain that these compliments will have a greater impact coming from you!
Do you offer make up classes for missed lessons?
We understand that emergencies come up and people run late sometimes, so if you need to cancel your lesson for any reason, we ask that you give us as much notice as possible so that other students can possibly use that time for their make up lessons. We can schedule your child’s make up lesson within a week of their missed lesson, but we cannot guarantee that they will have the same instructor for that make up lesson. If your child is not able to come to their make up lesson, we cannot schedule another make up lesson for them. Failure to call before a missed lesson will result in your child not being able to take a make up lesson.
How can I contact my childs instructor?
If you wish to contact your child’s teacher for any reason, please visit our contact page and your message will be passed to the instructor for reply.
What will my child need to bring to class?

Parent Taught:

  • Parents must be in proper swim attire. No street clothes will be allowed.
  • Infants and toddlers must be in double swim diapers if not potty trained. This is because if your child has an accident during a lesson, everything is contained within the second diaper and the pool won’t have to be shut down for sanitation.
    • The inner diaper should be a disposable swim diaper.
    • The second diaper should be a reusable diaper with elastic thigh and waist bands. You can purchase these in stores or online.
  • Please bring a towel for you and your child.

For children in our Seahorses, Stingrays, Turtles, and Marlin classes:

  • Children must be in proper swim attire and have a towel.
    • Please do not bring swim goggles to class. The reason behind not using goggles is because we are focused on swim safety in these levels and your child may not be wearing goggles if they accidently fall in a pool.
    • Swim caps are optional, but long hair must be up and out of your child’s face.

For children in our Whales, Dolphins, and Shark classes:

  • Children must be in proper swim attire and have a towel.
    • In these levels your child must have swim goggles.
    • Swim caps are optional, but long hair must be up and out of your child’s face.
At what age should my child begins swim lessons?

We believe that children are ready to begin swim lessons at any time after they have reached six months of age. We find that children who start swim lessons before one year of age generally accept the water more readily than older children. Fear of the water is acquired over time. The older a child is when beginning a learn to swim program, the more challenging his or her fear will be to overcome.

Do you consider age or ability when determining a swimmers level?

We do consider both age and ability when determining a child’s swim level.

  • Age based lessons
    • Guppies: 6-12 months
    • Angelfish: 13-36 months
    • Seahorse and Stingrays: 3-5 years
    • Turtles and Marlins: 6 years and up
  • Skill Based
    • Whales, Dolphins, Sharks
What if my child has a behavioural or medical condition?
If you believe that your child has any form of medical condition which might reasonably affect his or her participation in swim lessons, please advise us on the registration form or the swimming coach directly. Medical and/or behavioural issue problems are very important for the coach to be made aware of so that they can adapt the programme to the child’s needs.

If your child’s condition affects the safety of themselves or the class, we can look into private lessons as an alternative to the group classes.

How and when is tuition paid?

Monthly Auto-Pay Program – For your convenience we will charge tuition to your Visa/MasterCard, Debit Card or bank account monthly thereby ensuring your child’s class status until you notify us otherwise. Just think, no more figuring out WHEN tuition is due! For your protection, your credit card number once entered is not visible to anyone.

Paying Tuition – A credit or debit card on file is required to register for classes. All tuition is DUE BEFORE THE 25th of each month (for the next month) and can be paid by cash, check, debit, or credit card. If tuition is not paid before the 25th and a drop form has not been turned in to the front office all unpaid balances will be charged to your card or bank account on file. Metroplex will NOT send a tuition due reminder. In order to drop and not be charged for the following month’s tuition, you must fill out and sign a drop form in person at the front office. Once Tuition is charged on the 25th there are NO REFUNDS OR CREDITS and you are enrolled for that class for the next month. If your payment doesn’t go through for any reason you will be charged a $15.00 fee. If delinquent tuition is not paid before the first of the month, your child will be tagged inactive by the computer, will be un-enrolled, and children on the waiting list will be called. All returned checks will carry a fee of $35.00. Once we have taken a bad check, all tuition must be paid from then on by cash or debit/credit card.

How to Drop from a class & not be charged tuition for the following month:

You must fill out and sign the drop form in person at the front office. (You can NOT drop a class by email or by phone) This way we have a record of everyone that has dropped so they won’t getcharged.

Only the front office staff can drop you from a class. Do not just tell your class teacher. The teacher can NOT drop you, only the front office staff can.

In order to not be charged for the next month’s tuition you must drop the class on or before the24th day of the previous month.

On the 25th of each month the tuition will be charged for the following month. Example: September 25th tuition will be charged for October tuition, October 25th tuition will be chargedfor November tuition…

If you have any questions, please contact us.

Metroplex Gymnastics and Swim
972-727-9095

How do I drop from the program and not get charged?

How to Drop from a class & not be charged tuition for the following month:

You must fill out and sign the drop form in person at the front office. (You can NOT drop a class by email or by phone) This way we have a record of everyone that has dropped so they won’t get charged.

Only the front office staff can drop you from a class. Do not just tell your class teacher. The teacher can NOT drop you, only the front office staff can.

In order to not be charged for the next month’s tuition you must drop the class on or before the 24th day of the previous month.

On the 25th of each month the tuition will be charged for the following month. Example: September 25th tuition will be charged for October tuition, October 25th tuition will be charged for November tuition…

If you have any questions, please contact us.

Metroplex Gymnastics and Swim
972-727-9095

Questions? Send us a message.

Contact

Andrew Castro
Aquatics Director
972-727-9095
205 E. Bethany
Allen, Tx  75002
Swim@metroplexgym.com