The health and safety of our students and staff is a top priority. Please keep your child home if they are not feeling well, have a fever, show signs of a bacterial infection, or symptoms of COVID-19. All absences during this time will be issued a make-up token in the parent portal to use when your child is feeling better.

Let us start by saying that it is completely normal for a child to cry during the child’s first swim lesson(s). Consider the child’s perspective—he or she is in a strange environment in the care of an unfamiliar instructor. That said, we train our teachers to understand the nature of a child’s fear. The instructor will then work to gain the trust of the child, in part by acknowledging the child’s fear, and then help the child to conquer it. Often, a simple reassurance makes all the difference. As a parent, the best thing you can do for your child is to keep bringing your child to swim class. Continuing to do so sends the message to your child that you, as the child’s primary caregiver, approve and trust in this new activity, which in turn, helps your child to more quickly acclimate to the water and overcome his or her fear. Please consider that delaying or avoiding swim lessons may serve to reinforce either your child’s fear or his or her resolve to not participate, and create a situation that is more difficult to overcome. The next best thing is to praise them for their participation in class. We are going to tell them how brave they are and how proud of their efforts we are, but we are certain that these compliments will have a greater impact coming from you!

We understand that life can get busy and kids sometimes get sick! If you happen to miss a lesson, a make-up token will be issued to your parent portal. Each make-up token expires after one month. You can reschedule your class through the parent portal using your make-up token in any of our open classes in your child’s level. If you need any assistance, please call our swim desk and we would be happy to assist you in rescheduling. 

If you wish to contact your child’s teacher for any reason, please visit our contact page and your message will be passed to the instructor for reply.

Parent/Child Classes:

• Parents must be in proper swim attire. No street clothes will be allowed.
• Infants and toddlers must be in double swim diapers if not potty trained. This is because if your child has an accident during a lesson, everything is contained within the second diaper and the pool won’t have to be shut down for sanitation.
  • The inner diaper should be a disposable swim diaper.
  • The second diaper should be a reusable diaper with elastic thigh and waist bands. You can purchase these in our swim pro shop.
• Please bring a towel for you and your child.

For children in our Seahorses, Stingrays, Turtles, and Marlin classes:

• Children must be in proper swim attire and have a towel.
  • Swim goggles are optional. If your child feels more comfortable with goggles you may bring them. However, there will be times in each lesson where they may be asked to take them off to practice swim safety. We want our students to be confident if they were to accidentally fall in the water.
  • Swim caps are optional, but long hair must be up and out of your child’s face.

For children in our Whales, Dolphins, and Shark classes:

• Children must be in proper swim attire and have a towel.
  • In these levels your child must have swim goggles.
  • Swim caps are optional, but long hair must be up and out of your child’s face.

We believe that children are ready to begin swim lessons at any time after they have reached four months of age. We find that children who start swim lessons before one year of age generally accept the water more readily than older children. Fear of the water is acquired over time. The older a child is when beginning a learn to swim program, the more challenging his or her fear will be to overcome.

We do consider both age and ability when determining a child’s swim level.

• Age based lessons
  • Guppies: 6-12 months
  • Angelfish: 13-36 months
  • Seahorse and Stingrays: 3-5 years
  • Turtles and Marlins: 6 years and up
• Skill Based
  • Whales, Dolphins, Sharks

If you believe that your child has any form of medical condition which might reasonably affect his or her participation in swim lessons, please advise us on the registration form or the swimming coach directly. Medical and/or behavioral issue problems are very important for the coach to be made aware of so that they can adapt the program to the child’s needs.

If your child’s condition affects the safety of themselves or the class, we can look into private lessons as an alternative to the group classes.

Monthly Auto-Pay Program – For your convenience we will charge tuition to your Visa/MasterCard/Discover, debit card, or bank account monthly thereby ensuring your child’s class status until you notify us otherwise. Just think, no more figuring out WHEN tuition is due! For your protection, your credit card number once entered is not visible to anyone.

Paying Tuition – A credit or debit card on file is required to register for classes. All tuition is DUE BEFORE THE 25th of each month (for the next month) and can be paid by cash, check, debit, or credit card. If tuition is not paid before the 25th and a drop form has not been turned in to the front office all unpaid balances will be charged to your card or bank account on file. Metroplex will NOT send a tuition due reminder. In order to drop and not be charged for the following month’s tuition, you must simply fill out and sign a drop form in person at the front office. Once tuition is charged on the 25th there are NO REFUNDS OR CREDITS and you are enrolled for that class for the next month. If your payment doesn’t go through for any reason, you will be charged a $15.00 fee. If delinquent tuition is not paid before the first of the month, your child will be tagged inactive by the computer, will be un-enrolled, and children on the waiting list will be called.

How to drop from a class & not be charged tuition for the following month:

You must fill out and sign the drop form in person at the front office. (You can NOT drop a class by email or by phone) This way we have a record of everyone that has dropped so they won’t get charged.

Only the front office staff can drop you from a class. Do not just tell your class teacher. The teacher can NOT drop you, only the front office staff can.

In order to not be charged for the next month’s tuition you must drop the class on or before the24th day of the previous month.

On the 25th of each month the tuition will be charged for the following month. Example: September 25th tuition will be charged for October tuition, October 25th tuition will be charged for November tuition…

If you have any questions, please contact us.

Metroplex Gymnastics and Swim
469-656-9039

How to Drop from a class & not be charged tuition for the following month:

You must fill out and sign the drop form in person at the front office. (You can NOT drop a class by email or by phone) This way we have a record of everyone that has dropped so they won’t get charged.

Only the front office staff can drop you from a class. Do not just tell your class teacher. The teacher can NOT drop you, only the front office staff can.

In order to not be charged for the next month’s tuition you must drop the class on or before the 24th day of the previous month.

On the 25th of each month the tuition will be charged for the following month. Example: September 25th tuition will be charged for October tuition, October 25th tuition will be charged for November tuition…

If you have any questions, please contact us.

Metroplex Gymnastics and Swim
469-656-9039